Building Self Confidence Blog
27Feb/12Off

Presenting Confidently – Top Tips for Managing Your Stage

This is post 4 of a 4 week series on presenting confidently and skilfully.

In the past 3 weeks I’ve talked about:

  • how you can gain confidence about presenting and manage yourself,
  • how to build rapport with your audience and keep their attention and
  • how to manage the content of your presentation.

This week I’m going to share with you how to manage the presentation space or stage to make your presentation more impactful and professional. I’ll include some little known secrets that only the real masters of presenting know.

Sometimes you don’t have much choice about how the presentation area is set up but I’ll be giving you some tips to make the most of what you do have.

Draw on a piece of paper, a rectangle - this is the presentation space or stage, if you have one. Divide up that rectangle into 9 squares so that you have 3 at the front, 3 across the middle and 3 across the back.

  • In the middle square at the front of that rectanglular space is what could be called the ‘Power Spot’ – presenting from there gives you the most authority with your audience. It’s a great place to begin and end your presentation. It’s also a good place to stand when you answer questions.
  • On that stage, make sure you place the visual aid you want your audience to look at most often – such as a projection screen for a Powerpoint presentation - at the back-left-hand side of the rectangle so that the audience needs to looks slightly up and to their left to see it. This is important because this is where our eyes move when we are remembering something visual. If you have another visual aid, like a flip chart, that can be placed near the back-right of the stage.
  • If you move randomly in the presentation space your audience will find the presentation more difficult to follow. It’s a bit like putting random punctuation marks in a sentence – it’s really distracting. You will also miss out on using a presentation trick of the master presenters called ‘stage anchoring’.

Stage anchoring is where you influence the audience by getting the audience used to expecting certain things will be        presented from a certain area of the stage.

Here are a couple of examples of how to use the middle 3 squares of the ‘stage’ or presentation area from left to right and why it’s important.

  • If you’ve got lots of stories or case studies to illustrate your presentation it’s a good idea to begin telling each story from the left hand square of the 3 middle squares. Then tell the middle of the story from the middle of the middle 3 squares and move to the right hand square of the middle 3 squares of the stage to finish the story.
  • If you do this several times it gets the audience used to expecting beginnings of stories when you stand on the left hand side and so on.
  • This way of using the ‘stage’ helps your audience put your content in the right order – and particularly helps the visual people in the audience to follow it better.
  • Another example is, if you have a presentation where you are talking about problems and solutions, you can use the left side of the middle section of the stage for problems and the right hand middle section for solutions.
  • This is a useful technique for influencing your audience to leave problems behind and focus their attention on solutions when you want them to – for instance if you have a progress report to give or if you’re wanting to tap into your audience’s problem solving ideas in a meeting.
  • If you haven’t got much space to move in – for instance, if you’re presenting from your chair in a meeting – you can use arm movements to suggest the different parts of your presentation instead. For example, indicate problems with your left hand and solutions with your right.
  • By the way, if the presentation before yours went badly, avoid standing in the same place as the person who presented it because the audience will connect you with that presentation. It is all to do with people’s habit of generalising and it’s another effect of stage anchoring.

While random movements from presenters can be irritating for your audience, if you do not move at all, the presentation can seem wooden. So, avoid getting stuck behind a lectern or a fixed microphone or being frozen to the spot.

  • An effective way to get movement into the presentation is to point at various features on the screen either with your hand or with a light pointer.
  • And if you’re giving a PowerPoint presentation, you can free yourself from your laptop by changing the slides remotely.
  • Moving around deliberately and purposefully is also a great way to get rid of any nervous energy.

By the way, did you know that there’s a special feature on PowerPoint that allows you to see the slide you’re presenting and the next slide on your laptop screen while your audience only sees the slide you’re presenting. That feature can help you make the presentation run more smoothly, by reminding you about what’s coming next.

My last tip is to make sure that you are standing where everyone can see you and any visual things you have to present. This may seem really obvious to you but I have seen many presentations where the room is being used for more than one activity, such as at business networking meeting. When it came to the point where someone gives a talk some people ended up sitting where they couldn’t see the projection screen.

If you spot that happening and you can’t move the screen, ask the audience to move. You’d think they would do it anyway but sometimes audience members seem to be rooted to their seats – maybe you just need to give them permission to move.

So those are a few secrets about where to stand and how to set up your stage to make the most of your presentation. You can use the front middle to add power, the middle-middle from left to right to tell stories and the back left and right to put visual aids.

There’s a lot more to the art and science of presenting…

If you want to find out more, go to www.buildingselfconfidence.co.uk

And if you want to find out more about sales presenting go to www.TheAccountabilityClub.co.uk

1Feb/12Off

Presenting Confidently for Business and Public Speaking

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p>In this post I’ll be sharing with you some valuable tips to help you present confidently and skilfully.

It’s a vital skill for your career – interview procedures for management posts increasingly include a presentation assignment for you to do to demonstrate your communication skills. Certain job roles will include presenting and in many companies it can be a great opportunity to increase your visibility, your credibility and so your salary. Business success often depends on how well you present your business to clients and referral partners.

Whether your purpose is too educate, sell, influence, inform, impress, motivate or entertain there are 4 parts to delivering a confident presentation:

1.    Managing Yourself

2.    Managing Your Audience

3.    Managing Your Content

4.    Managing the ‘Stage’ or presentation area

 

In this post I’m going to cover Managing Yourself

They say successful people live in a town just south of Arrogance called Confidence. A confident presentation raises your credibility with your audience and makes them more willing to listen to you.

  1. Unfortunately, surveys show that many people experience the same emotions and physical reactions as they would if they were swimming in shark infested waters! If you are one of those people, you are not alone.

A survey carried out in America found that people were more afraid of presenting than of dying!

My clients have included a director of FTSE 100 company worrying about whether his words would affect the company’s share price, owners of small and medium sized businesses presenting at networking meetings, managers in technology companies presenting to funding bodies, sales people, teachers and many others.

Many of them have been confident people in other areas of their lives but somehow when it comes to presenting they find it tough to stay calm. And the bigger the audience the bigger the nerves.

Some found they were okay once they got into the presentation but for others the whole thing was an ordeal.

Apparently when we are babies there are only 2 fears we’re born with – a fear of loud noises and a fear of falling. All the other fears we have in life are learned. So, the good news is that if fear of presenting is learned, it can also be unlearned.

So here are 3 of the many tools I use to help people tame the butterflies and getting them to fly in formation.

a.     I often use NLP and hypnotic techniques to help people overcome presentation nerves. You can also use some self-hypnosis and put yourself in a positive trance by remembering a time when you really felt confident. Think about it until you start to feel those confident emotions strongly again. Then walk on ‘stage’.

b.   In the days leading up to your presentation remember to rehearse. Do this in real life – out loud -  and also in your head. In your imagination, see the presentation turning out well. Why does this work? Well your mind works best when you focus on what you do want, rather than what you don’t want.

Your mind is a bit like a travel agent. If you said to a travel agent, ‘I don’t want to go to Birmingham’ your travel agent would have to ask you where you do want to go in order to help you. It’s the same with your mind. If you fill your mind with fears and thoughts about what you don’t want to happen, there’s little room for it to focus on how to get you the result you do want.

In fact you confuse your mind when you are nervous. Let me give you an example.

In a second I’m going to give you a command. I want you to notice what you had to do to follow that command. Okay, here’s the command: ‘Don’t think of a pair of sunglasses!’ Did you notice that you had to think of a pair of sunglasses to even process that thought? That’s because your mind finds it difficult to process negatives. So if you say to yourself, ‘I don’t want to make a mistake’ or ‘I don’t want to forget my lines’ you programme you mind to think about mistakes and forgetting rather than correct action and remembering.

c.  Breath deeply – deep, long and slow breaths are hard-wired in our nervous system to relaxation. If you are too nervous you tend to forget things, on the other hand, a certain amount of adrenalin helps you perform better.

If these confidence tips don’t completely cure your nerves, seek the help of anNLP trained presentation skills coach.

Here are some other tips for managing yourself during a presentation:

  • If you are trying to convey a positive message when your body language and voice qualities are not positive, it’s your body language and voice qualities that will be believed. You can’t see me right now but if I say, ‘I erh feel umm confident’ how much do you believe me when I use that tone of voice? Not at all! So, keep your tone and body language upbeat.
  • Because our body language and voice tones affect our emotions you will also feel more upbeat. Try it now. Check that     no-one can see you. Now, smile or laugh for no reason whatsoever. Did you notice yourself feeling happier?
  • Your body language needs to enhance your message so use gestures that are relevant to what you’re saying. Avoid random arm movements, swaying on your feet etc. because they are distracting. Hands held in front of you with palms together or facing upwards can look weak, defensive or needing to please someone. Pointing at your audience can    seem aggressive.
  • A good presenter’s stance is to stand with your feet hip width apart, your weight evenly balanced on both legs and with your knees slightly flexed. If you imagine an invisible string pulling your chest and the crown of your head upwards your back and shoulders will automatically be straight and you will look confident.
  • One authoritative way to use your arms and hands is to move your hands down and outwards in a spreading movement with your palms facing down or angled downwards. This is known as a ‘Levelling’ gesture and it says things like, ‘This is the way it is.’ You often see TV reporters using it.
  •  If you want to convey certainty or a positive message avoid words such as ‘quite’, ‘reasonably’ and ‘fairly’ – for instance, avoid ‘fairly successful’. Say it was successful or if you want to qualify the success give specific details.
  • Avoid using a voice tone that goes up at the end of a sentence, unless you are asking a question, because it can sound doubtful.

Your image

Apparently people make 11 judgements about us in the first 30 seconds of meeting us. What we wear contributes to their assessment of us. There is a saying: dress for the job you want rather than the job you have. Whether you are interested in clothes or not they are a language that conveys certain messages. Here are some translations:

  1.  If you want to create an authoritative look follow the example of people in authority and wear the deepest colour suit that suits you, a white/cream shirt or blouse/top and plain tie/scarf. Remember how Obama and Cameron are dressed on formal occasions – dark suit, white shirt and dark red or dark blue tie.
  2.  Invest in an image consultation to find out what really suits you. I remember coaching an area bank manager. He was in his thirties and enjoyed being fashionable. At the time chunky things were popular, such as wide collars and large knots in ties. The trouble was that he was very slim and so he looked swamped by his clothes as if he was a boy in man’s clothing. Because I’m trained in spotting these things I could advice him to wear narrower ties and collars that suited his build. Most people wouldn’t be able to pinpoint that reason why he seemed less professional and authoritative but they would certainly get that impression all the same.
  3. A tip for the men - red tie draws attention to your mouth which can be handy when you’re presenting.  Talking of ties,   the best length is touching your trouser waist. If you make the tie shorter or longer it directs attention to your                  stomach or, unfortunately, much lower down and gives you less credibility.
  4. If you wear a different colour jacket from your skirt or trousers you will look shorter and fatter. If you wear the same colour jacket and trousers/skirt you will look taller and slimmer.

So, there are many ways to manage your self in order to feel and convey confidence – the 4 we’ve covered today are: positive rehearsal, body language, voice qualities and image.

If you want to find out more about confident and skilful presenting go to www.buildingselfconfidence.co.uk

And if you want to find out more about sales presenting go to www.TheAccountabilityClub.co.uk

29Apr/11Off

Relationship Confidence – 7 Secrets to a Confident Romance

Confidence in Relationships – 7 Secrets to Confident Romance

The royal wedding of Prince William and Kate Middleton has got me thinking about what makes a confident and fulfiling relationship.

Whether you’re totally indifferent to the royal wedding or a raving fan, it seems obvious that Kate and William are, in many ways, living the romantic dream. They’re wealthy, good looking, confident in each other’s love and make a great team.

It may be tempting to think that their kind of relationship is only for the privileged few. And it’s true that few people will have royal weddings but it’s also true that living the dream romance is more possible than most people think or experience in real life.

My own experiences of relationship pain, disaster and happiness gave me a passion to share with others what I’ve learned through experience and training about how how to create fun, passionate and happy relationships even when the relationship involves people with totally different personalities.

I’ve found out that many people are experiencing more pain than they need to just because there are some secrets, tools and strategies to creating a happy relationship they need to know – and are rarely taught.

Here are some of those secrets.

7 secrets to a confident and passionate relationship:

1.    Confidence in Relationship Secret One - Choose someone who shares many of your hopes, values and dreams about life and relationship – it’s hard work in a relationship if you and your partner have very different ideas about what you want out of life. You’ll get caught up in resisting each other’s attempt to try and change each other. Know what you want and find out what they want, early on.

Nowadays people have more opportunity to find out if they are compatible before they get married than ever before. Yet 50% of first marriages and 75% of second marriages end in divorce. How can that be?

My experience of coaching over 900 clients is that they either ignore the instinct they have that this person is, at best, only 80% right for them. Or, a lack of skills and knowledge, some of which are mentioned in the tips below, kills off the chemistry.

2.    Confidence in Relationship Secret Two - Be quick to praise the things you love and appreciate about them.

We’re brought up to think that people only improve and change if we criticise and point out when they make mistakes.

Yet, think about when you were a baby just taking your first wobbly steps.

Imagine if we’d been surrounded by people who had told us we were doing it all wrong, that we were underachieving and would probably never walk based on the evidence of our first struggles. I wonder how many people would still be crawling into middle age! Or be going into therapy because of a walking phobia.

I bet for most of you, the people around you praised everything about what you tried to do to walk – even when you lost your balance and sat down with a bump on your backside – for the 100th time. Maybe that’s why the majority of the people on the planet can walk!

Choose someone who is generous with their appreciation of you too. Be each other’s fan club!

3.    Confidence in Relationship Secret Three – Talk about the things that bother you about your partner and the relationship.

You might think this tip is contradictory after what I said in tip 2.

Yes, if your partner has done or said something you don’t like, talk about it!

Avoid suffering in silent resentment because it kills off love and passion in a relationship. Avoid being intimidating, critical and interrogating while at the same time avoid being a victim, placating or distant. There are secrets to having those difficult conversations - the next 2 tips will help.

4. Confidence in Relationship Secret Four - When your partner wants different things from you, or has a different opinion, be willing to talk calmly about your differences. We are usually brought up to debate and that can be fun. But if you hold your ground too fiercely or reluctantly give in, you miss opportunities to understand each other better.

There’s a middle way. Sometimes it’s more loving, and exciting, to find out more about why they think the way they do before you bring your contradictory ideas. Avoid dismissing their ideas and wants too quickly – then they’ll be more willing to listen to you too. Have a win-win conversation.

5.    Confidence in Relationship Secret Five - When difficulties come up think about your part in creating the situation.

For instance, if your partner is treating you badly, is there some way in which you’ve ‘trained’ them to do that either by ignoring their needs and wants or by trying to please them too much?

If you’re not attracting the right people into your life, what do you need to learn and change that will help you attract the romantic partner of your dreams?

The great thing about doing this is that your part is the only bit you’re in control of, the bit you can change and have power over. When you realise what you can do to change a situation, that’s very empowering.

We’re emotionally wired to go into flght/flight reactions in the face of relationships difficulties so I know this tip, while simple, is difficult to follow. My clients find that when you talk with an experienced relationship coach who can help you get the perspective, awareness and skills you need, in a supportive and objective way, it helps to speed up the journey to relationship success.

The next tip will also help.

6.    Confidence in Relationship Secret SixHeal the past. Most of us have had difficult relationship experiences - parents who have shown us very conditional love or ‘unloving’ behaviour, painful divorces and relationship breakups.  We carry hurts from past relationships, sometimes without even realising it. This is baggage from past relationships can be too great a burden for your future ones.

Many clients I work with on their relationships have been through difficult childhood experiences, divorces and relationship break ups. They find they are slow to have confidence and trust in new relationships, even when they meet a really great partner, and find themselves sabotaging the relationship, without meaning, to in all kinds of unconscious and frustrating ways – big and small.

Once they’ve come to the point where they don’t want to be a hostage to the past, I’ve helped them clear the past, their confidence in relationship has increased and it’s easier to have the fun, passionate and loving relationship you really want.

7. Confidence in Relationship Secret Seven – Make Sure You Have Healthy Self-Esteem and Confidence.

My clients discover that when their confidence increases they attract other people with healthy self-esteem and confidence – like attracts like. Confident people make better relationship choices. Confident people are less likely to feel jealous and insecure in relationships. They don’t need to be right all the time and they don’t put up with poor treatment. They hold themselves and their partner to a higher standard.

All this may not sound very sexy but actually, long-term, physical passion and chemistry last longer when you follow these 7 secrets to confident relationships.  🙂

I wish you all the love, fun and passion in your relationships that you can handle.

Warm wishes

Madeleine

PS: I like to reward people who take action to create more happiness in their lives. So, I’m offering you a free Discovery Session where we can explore where you are now in your life and relationships, where you’d like to be and how you can get there.

Contact Madeleine or phone 01223 964516 to book your session.

"Madeleine is an exceptional coach. Over the years I've received coaching from some of the biggest names in NLP, business and personal development. In my estimation she's up there with the big boys.

Very quickly she expanded my thinking way beyond the limits I had set for myself and not only gave me practical step-by-step advice that moved me forward in my career, my business, my personal relationships and my personal development. She also revealed to me the things I was doing in my head that were preventing me from enjoying the success I'd already achieved.

In a very short time, and as a direct result of Madeleine's coaching:

- My confidence soared

- I secured an interview for the job of my dreams

- I got really clear on a part-time business I wanted to build

On top of all this, the process, wisdom and expertise she brought to the coaching allowed me to make changes in myself that deepened my relationship with my girlfriend, improved my interpersonal skills with colleagues at work and most important of all, given me an ongoing realisation that this whole journey is exciting and enjoyable. Ben Green,  Manager

Madeleine Morgan The Confidence Coach

The Confidence Coach

The Coaching Room, 44 Chesterfield Road, Cambridge, CB4 1LN

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14Apr/11Off

Building Self Confidence – Action for Happiness

Hi

I was listening to breakfast TV yesterday morning on the BBC and heard about a new charity called Action for Happiness.

Why would there be the need for such a charity? Well, it seems that the richer our society gets the unhappier we are!

That’s weird isn’t it? Surely we’ve got more to be happy about than ever – even with the recession on we still have a great material standard of living compared to millions of people in the world. We enjoy greater physical safety and there are more safety nets if our personal world falls apart than in many countries

Part of the BBC report showed various members of the public giving their ideas about what would make them happy. Their answers included: a bath, a fulfiling career, that it would suddenly be Friday afternoon and time to go home from work.

It struck me that all of their answers were around ‘I’ll be happy when…’ None of them were about how they could be happy in the moment. We can all relate to that. I know I feel more upbeat when the sun shines.

The trouble with the kind of happiness that depends on certain events taking place is - what if they don’t? Are we dooming ourselves to be unhappy for no good reason?

Here are some great antidotes to unhappiness my clients find really helpful and that you can start to use immediately:

  • Build your confidence so that you can bounce back quickly after a setback.
  • Learn how to create win-win discussions so that even if someone wants something different from you, or has a different opinion, you don’t have to get defensive and argue with friends, family, colleagues or clients.
  • Practise speeding up the time it takes for you to turn your attention away from a problem and towards a solution.
  • Keep a gratitude diary – find reasons to be happy and write down all the small and big things you are grateful for. If you can’t be reasonably happy, try being unreasonably happy! 🙂
  • Express gratitude – let your family, friends, clients and colleagues know what you appreciate about them. Include yourself – you need to be your own best friend 🙂
  • Have a motivating reason to live. My motivating purpose is to help people create even more abundance in their lives – an abundance of the good things in life such as joy, confidence, health, fulfiling relationships, love, rewarding careers and businesses and wealth. When I remember it, I feel very happy and it keeps me going even when I experience setbacks.
  • Choose to spend your time with positive and supportive people. For instance, weed out any negative ‘friends’ and see a life or business coach regularly to help you get perspective, clear sense of purpose, master your emotions and clear the way to overcoming challenges and achieving your goals faster.

All these things are within your power and give you control over your life and level of happiness.

Create a happy day! 🙂

Warm wishes

Madeleine

PS: I like to reward people who take action to create more happiness in their lives. So, I’m offering you a free Discovery Session where we can explore where you are now in your life, where you’d like to be and how you can get there.

Email Madeleine at mm@buildingselfconfidence.co.uk or phone Cambridge 01223 964516 to book your phone, Skype or face-to-face session.

PPS: You can download a free confidence mini-course from http://www.buildingselfconfidence.co.uk

"Madeleine is an exceptional coach. Over the years I've received coaching from some of the biggest names in NLP, business and personal development. In my estimation she's up there with the big boys.

Very quickly she expanded my thinking way beyond the limits I had set for myself and not only gave me practical step-by-step advice that moved me forward in my career, my business, my personal relationships and my personal development. She also revealed to me the things I was doing in my head that were preventing me from enjoying the success I'd already achieved.

In a very short time, and as a direct result of Madeleine's coaching:

- My confidence soared

- I secured an interview for the job of my dreams

- I got really clear on a part-time business I wanted to build

On top of all this, the process, wisdom and expertise she brought to the coaching allowed me to make changes in myself that deepened my relationship with my girlfriend, improved my interpersonal skills with colleagues at work and most important of all, given me an ongoing realisation that this whole journey is exciting and enjoyable.

Ben Green, Marketing Manager

The Confidence Coach

The Confidence Coach

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22Mar/11Off

Help with Confidence – Secrets to Dealing Confidently with Feedback

Hi

Have you ever asked for or just been given someone’s opinion – perhaps about a task you’ve done at work, some clothes you’ve bought, a dish you’ve cooked, a presentation you’ve made or an idea you have?

Was that opinion ever negative and critical?

Did you feel your confidence was undermined by it?

If so, I’ve got some great secrets for dealing confidently with feedback to share with you.

Just recently I’ve been delivering various training and group coaching sessions in confident presenting, confident leading, confident in personal relationships, confident selling and building self-confidence, in addition to my 121 work with clients. One thing I learned early on about delivering coaching and training sessions is the value of getting feedback.

In my early days of training I used to look at feedback sheets with a mixture of dread and excitement. I looked forward to the praise, especially if I felt it had gone really well.

But, part of me was worried that I had unwittlingly messed up and that someone would say something critical which would then play on my mind.

Then I began to realise that the feedback forms were designed to encourage people to give balanced, constructive and quality feedback. So, whatever the feedback was it would be useful – if it was praise then I would know I was on the right track and if it was critical then I’d know what to change to make it better next time. This gives me even more confidence for the future.

The trouble with most situations in life is that we can’t give out forms that encourage people to give balanced feedback.

So, here are some secrets I’ve learned to make sure I get quality feedback that has built my confidence with colleagues, clients, family and friends and the occasional difficult person.

Use these tips and they will help you build even more confidence in your life. In fact, you’ll never dread critical comments again! J

I’m careful about who I take notice of – I only ask for feedback from people who are ‘qualified’. These are people who are willing to give balanced, constructive and quality feedback. That way I can feel confident about asking them.

  • Feedback Confidence Secret 2

I ask those people curious questions so that it’s easier for them to give me balanced, constructive and quality feedback e.g. What do you like about….? What would make it even better? What makes you think that…?

  • Feedback Confidence Secret 3

If they haven’t waited to be asked and have just fired off some critical comments, I ask those questions in tip 2.

  • Feedback Confidence Secret 4

I give balanced, constructive and quality feedback so that I can be a good role model for people around me of how I would like to be treated.

They say feedback is the breakfast of champions. Getting quality feedback has definitely helped me go from strength to strength.

I’d love to know how you get on with these tips.

Have fun!

Warm wishes

Madeleine

P.S. You can download more valuable confidence tips at www.buildingselfconfidence.co.uk

P.P.S. If you'd like to find out more about how to fast track your journey to natural confidence, please email Madeleine at  mm@buildingselfconfidence.co.uk to book a free discovery session. We explore where you are with your confidence, where you'd like to be and what resources are available to bridge the gap.

Madeleine Morgan is a qualified Life Coach and NLP Master Practitioner based in Cambridge CB4 1LN UK

16Feb/11Off

Confidently Dealing with Criticism

Have you ever been criticised? It's one of the hardest things to deal with when you lack confidence isn't it? When you hear it or read it your body tenses as if you're about to receive a punch, your stomach churns and inside you fear it might be true or your mind rejects it as totally unfair.

Let's  be honest, sometimes that criticism is fair - it's just poorly worded and delivered feedback.

Sometimes it's just spiteful.

I'll be suggesting some ways of dealing with badly delivered feedback in another post. For now I want to share with you a helpful way of thinking about the spiteful stuff.

There's story about how Buddha thought about criticism that I thought you would find uplifting:

A man met Buddha on the street one day and began to call him mean and ugly names.

Buddha listened quietly and thoughtfully until the man ran out of criticisms, and had to pause for breath.

"If you offer something to a man and he refuses it, to whom does it belong?" asked Buddha.

The spiteful man replied, "It belongs, I suppose, to the one who offered it."

Then Buddha said, "The abus

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e and vile names you offer me, I refuse to accept."

The man turned and walked away.

Have a serene day 😉

Warm wishes

Madeleine

P.S. You can download more valuable confidence tips at www.buildingselfconfidence.co.uk

P.P.S. If you'd like to find out more about how to fast track your journey to natural confidence, please email Madeleine at  mm@buildingselfconfidence.co.uk to book a free discovery session. We will explore where you are with your confidence, where you'd like to be and what resources are available to bridge the gap.

Madeleine Morgan

Life Coach, NLP Master Practioner and Trainer

"Over the sessions I had with Madeleine I learnt a lot about myself through her personality quiz and a lot about how to manage the challenges I was facing at work. She was very patient and helped me make a big career decision. Madeleine is warm, caring and a great listener. I couldn't have made my decision without her!" Jo Brewin, Teacher

Cambridge, CB4 1LN

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14Nov/10Off

Is Dealing with Difficult People Undermining Your Confidence?

My Ex Girlfriend Just Broke Up With Her Boyfriend

Is Dealing with Difficult People Stealing Your Time and Energy and Even Your Confidence?

Then this “Natural Influence” workshop is designed for you

Discover how to stop these people holding back your business, professional or personal life.

Take away tools and strategies that will help you:

  • make your personal relationships a joy
  • get the best out of your team and your colleagues
  • make dealing with demanding clients more relaxing
  • and make your career or business more rewarding

Among many other things you’ll discover how to:

  • § Discover how to handle people’s aggressive behaviours assertively
  • § Resolve conflict and create win-win outcomes
  • § Prepare for challenging situations and avoid escalating them further
  • § Develop rapport and motivate others quickly and easily
  • § Deliver difficult feedback confidently and skilfully – without appearing to nag or criticise
  • § Read special clues in the body language, voice tones and words people use
  • § Get the best out of people who are not like you

 100% Money Back Guarantee 

If by the end of the workshop you feel your knowledge about how to influence difficult people has not improved, I will refund your money in full. All I ask is that you return the workshop materials.

Where’s the venue?

St John’s Innovation Centre – Milton Road, Cambridge

What time and date?

9.30 a.m. – 12.30 or 1.30 p

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.m. – 4.30pm or 6p.m. – 9p.m. Wednesday 1st December

 So what is your investment to attend?

Early bird price of £107 + VAT (full price £147 + vat), if you book before Friday 26th November.

 You can bring an additional guest (friend, family member, colleague or team member who is not on my mailing list – perhaps that difficult person J) for £97 + VAT per person.

 Places are limited to 4 per session so hurry and book yours!

 How do I book?

Call Madeleine Morgan on 01223 426392 or email madeleine@growu.co.uk to confirm your booking or find out more.

 What my clients say:

“Thanks for making it so useful, informative and lively.” Vicky Faupel Cambridge Network

One of the most powerful lessons I learnt is how to deal with difficult people – an invaluable seminar run by Madeleine. This was thought provoking, structured and fun! Aegean Thompson, Director Event Wishes

“Madeleine is an exceptional coach and trainer. The process, wisdom and expertise she brought to the training allowed me to make changes in myself that deepened my relationship with my girlfriend, improved my interpersonal skills with colleagues at work and most important of all, given me an ongoing realisation that this whole journey is exciting and enjoyable.” Ben Green, Marketing Manager

 “I found the workshop very interesting and motivational. I’ve got more tools to create something better than compromise or win-lose situations. I can create win-win outcomes.” Justine Fairweather, Credit Controller, Whizzle It

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