Building Self Confidence Blog
1Feb/120

Presenting Confidently for Business and Public Speaking

In this post I’ll be sharing with you some valuable tips to help you present confidently and skilfully.

It’s a vital skill for your career – interview procedures for management posts increasingly include a presentation assignment for you to do to demonstrate your communication skills. Certain job roles will include presenting and in many companies it can be a great opportunity to increase your visibility, your credibility and so your salary. Business success often depends on how well you present your business to clients and referral partners.

Whether your purpose is too educate, sell, influence, inform, impress, motivate or entertain there are 4 parts to delivering a confident presentation:

1.    Managing Yourself

2.    Managing Your Audience

3.    Managing Your Content

4.    Managing the ‘Stage’ or presentation area

 

In this post I’m going to cover Managing Yourself

They say successful people live in a town just south of Arrogance called Confidence. A confident presentation raises your credibility with your audience and makes them more willing to listen to you.

  1. Unfortunately, surveys show that many people experience the same emotions and physical reactions as they would if they were swimming in shark infested waters! If you are one of those people, you are not alone.

A survey carried out in America found that people were more afraid of presenting than of dying!

My clients have included a director of FTSE 100 company worrying about whether his words would affect the company’s share price, owners of small and medium sized businesses presenting at networking meetings, managers in technology companies presenting to funding bodies, sales people, teachers and many others.

Many of them have been confident people in other areas of their lives but somehow when it comes to presenting they find it tough to stay calm. And the bigger the audience the bigger the nerves.

Some found they were okay once they got into the presentation but for others the whole thing was an ordeal.

Apparently when we are babies there are only 2 fears we’re born with – a fear of loud noises and a fear of falling. All the other fears we have in life are learned. So, the good news is that if fear of presenting is learned, it can also be unlearned.

So here are 3 of the many tools I use to help people tame the butterflies and getting them to fly in formation.

a.     I often use NLP and hypnotic techniques to help people overcome presentation nerves. You can also use some self-hypnosis and put yourself in a positive trance by remembering a time when you really felt confident. Think about it until you start to feel those confident emotions strongly again. Then walk on ‘stage’.

b.   In the days leading up to your presentation remember to rehearse. Do this in real life – out loud -  and also in your head. In your imagination, see the presentation turning out well. Why does this work? Well your mind works best when you focus on what you do want, rather than what you don’t want.

Your mind is a bit like a travel agent. If you said to a travel agent, ‘I don’t want to go to Birmingham’ your travel agent would have to ask you where you do want to go in order to help you. It’s the same with your mind. If you fill your mind with fears and thoughts about what you don’t want to happen, there’s little room for it to focus on how to get you the result you do want.

In fact you confuse your mind when you are nervous. Let me give you an example.

In a second I’m going to give you a command. I want you to notice what you had to do to follow that command. Okay, here’s the command: ‘Don’t think of a pair of sunglasses!’ Did you notice that you had to think of a pair of sunglasses to even process that thought? That’s because your mind finds it difficult to process negatives. So if you say to yourself, ‘I don’t want to make a mistake’ or ‘I don’t want to forget my lines’ you programme you mind to think about mistakes and forgetting rather than correct action and remembering.

c.  Breath deeply – deep, long and slow breaths are hard-wired in our nervous system to relaxation. If you are too nervous you tend to forget things, on the other hand, a certain amount of adrenalin helps you perform better.

If these confidence tips don’t completely cure your nerves, seek the help of anNLP trained presentation skills coach.

Here are some other tips for managing yourself during a presentation:

  • If you are trying to convey a positive message when your body language and voice qualities are not positive, it’s your body language and voice qualities that will be believed. You can’t see me right now but if I say, ‘I erh feel umm confident’ how much do you believe me when I use that tone of voice? Not at all! So, keep your tone and body language upbeat.
  • Because our body language and voice tones affect our emotions you will also feel more upbeat. Try it now. Check that     no-one can see you. Now, smile or laugh for no reason whatsoever. Did you notice yourself feeling happier?
  • Your body language needs to enhance your message so use gestures that are relevant to what you’re saying. Avoid random arm movements, swaying on your feet etc. because they are distracting. Hands held in front of you with palms together or facing upwards can look weak, defensive or needing to please someone. Pointing at your audience can    seem aggressive.
  • A good presenter’s stance is to stand with your feet hip width apart, your weight evenly balanced on both legs and with your knees slightly flexed. If you imagine an invisible string pulling your chest and the crown of your head upwards your back and shoulders will automatically be straight and you will look confident.
  • One authoritative way to use your arms and hands is to move your hands down and outwards in a spreading movement with your palms facing down or angled downwards. This is known as a ‘Levelling’ gesture and it says things like, ‘This is the way it is.’ You often see TV reporters using it.
  •  If you want to convey certainty or a positive message avoid words such as ‘quite’, ‘reasonably’ and ‘fairly’ – for instance, avoid ‘fairly successful’. Say it was successful or if you want to qualify the success give specific details.
  • Avoid using a voice tone that goes up at the end of a sentence, unless you are asking a question, because it can sound doubtful.

Your image

Apparently people make 11 judgements about us in the first 30 seconds of meeting us. What we wear contributes to their assessment of us. There is a saying: dress for the job you want rather than the job you have. Whether you are interested in clothes or not they are a language that conveys certain messages. Here are some translations:

  1.  If you want to create an authoritative look follow the example of people in authority and wear the deepest colour suit that suits you, a white/cream shirt or blouse/top and plain tie/scarf. Remember how Obama and Cameron are dressed on formal occasions – dark suit, white shirt and dark red or dark blue tie.
  2.  Invest in an image consultation to find out what really suits you. I remember coaching an area bank manager. He was in his thirties and enjoyed being fashionable. At the time chunky things were popular, such as wide collars and large knots in ties. The trouble was that he was very slim and so he looked swamped by his clothes as if he was a boy in man’s clothing. Because I’m trained in spotting these things I could advice him to wear narrower ties and collars that suited his build. Most people wouldn’t be able to pinpoint that reason why he seemed less professional and authoritative but they would certainly get that impression all the same.
  3. A tip for the men - red tie draws attention to your mouth which can be handy when you’re presenting.  Talking of ties,   the best length is touching your trouser waist. If you make the tie shorter or longer it directs attention to your                  stomach or, unfortunately, much lower down and gives you less credibility.
  4. If you wear a different colour jacket from your skirt or trousers you will look shorter and fatter. If you wear the same colour jacket and trousers/skirt you will look taller and slimmer.

So, there are many ways to manage your self in order to feel and convey confidence – the 4 we’ve covered today are: positive rehearsal, body language, voice qualities and image.

If you want to find out more about confident and skilful presenting go to www.buildingselfconfidence.co.uk

And if you want to find out more about sales presenting go to www.TheAccountabilityClub.co.uk

5Jan/120

How to be Assertive in Relationships

Madeleine Morgan The Confidence Coach

The Confidence Coach

As a result of being one of the Chat Room guests on BBC Radio Cambridgeshire recently, it got me thinking...

We discussed 2 topics I thought were related. One was about how we felt about lending money to friends and family – could we live by the motto, ‘Neither a borrower nor a lender be’? The other was - what was our worst experience of having someone to stay in our home?

So how are those related, I hear you ask?

Well, what I realised was that those situations tend to be dilemmas for us if we’re not sure how, confidently, to set wise boundaries with people. Or if we are uncomfortable about dealing with people’s upset, or even our own guilt, when we do set boundaries. In fact that’s at the heart of many relationships we find difficult.

A common question my clients ask is, ‘How can I tell/refuse/ask……without upsetting them?’

The answers lie on lots of different levels. But here are a few ideas:

Remember that you can’t please all of the people all of the time. People become upset for lots of reasons – many of them you couldn’t be expected to guess. Instead of avoiding a conversation for fear of upsetting someone, get skilled at communicating effectively with that kind of person/situation and dealing with any upset that comes up.

For instance, if someone is upset about something you’ve asked them for or refused to give them, avoid becoming defensive. Try to have an open discussion about the real issues rather than about the emotions and the way they were communicated.

After all, if you avoid asking someone for something or to do something for fear of upsetting them, you never give them an opportunity to say, ‘Yes!’

Remember that you have a right to ask and they have a right to refuse. At the same time they have a right to ask you and you have a right to refuse!

Wouldn’t life be easier if we could be direct and assert our right to just ask or to just refuse?

For one of my coaching clients that belief system I’ve just described about asking and refusing just didn’t fit.

She came from a culture where if a member of the family asked for financial support she would give it, few questions asked. For instance, she was supporting a nephew to go to a very expensive college in the America and a cousin who kept wasting money and then finding himself on the breadline.

At the same time she had financial difficulties of her own because her business clients were late paying for her services.

Her belief that she should help her family was so strong that she felt guilty about refusing her family even though she had made her own luck in life and she was feeling very stressed by the financial state of her business.

The situation could only get worse because she was training her family to treat her like a bank.

One perspective that helped her was to realise that she could be more helpful to her family by asking curious and open questions that helped them realise how they could help themselves more. I call it ‘teaching them to fish so that they can feed themselves for a lifetime’ rather than ‘giving them fish which might feed them for only a day’.

The ‘win’ for her family members was that they enjoyed feeling more successful and the ‘win’ for her was she felt good about helping them find out how to be resourceful. She could also feel loved for herself rather than for her money.

Where in your life could you be creating a win-win by ‘teaching someone to fish’?

When you’re having family and friends to stay, think about how you can create a win-win situation.

I like to feel relaxed when people come to stay. One way I can be relaxed is by not having to second guess everyone’s needs. So for instance, I tell them that if they feel like having a hot drink, feel free to make one – they don’t have to wait for me to ask (Of course I do ask sometimes too). Or if they wake up before me and feel hungry – feel free to go and make some toast or get some cereal. My guests feel relaxed too because they don’t have to follow my routine all the time. Of course, we also plan to eat meals together as well.

How can you make sure that visits from your family and friends are win-win ones?

Please let me know how you get on or if you have any questions.

With 2012 here, I thought I’d give you a free tool to help you get clear about where you are in your life, where you’d like to be and how to get there. Just email me and I’ll send it to you.

12Jun/110

Confidence at Work – Recession Proofing Your Career or Your Business

When you know how to recession proof your wealth creation - whether you have a career or a business - it can be a great source of confidence. Here are some ideas to help you protect your income in difficult times.

Have you ever wondered why companies choose to make workers redundant rather than cut salaries? After all, it doesn't seem to make sense to get rid of the people they've invested in recruiting and  training when, if they keep those people employed, the company will have the talent to take advantage of rising demand when we pull out of the recession. Why not renegotiate the salaries and keep their team employed? That would also be a better outcome for employees and their families than facing redundancy.

Well studies show that employees' morale goes down when their salaries are cut and they respond by working less. Many people live up to and beyond their salaries so a general salary cut would also spread  misery. Business owners and managerment teams use redundancies to get rid of people who are not pulling their weight or who are destroying team morale. So employers prefer a small number of employees to be miserable by making them redundant than by upsetting the majority. Studies also show that redundancies boost the productivity of of the employees who remain because they are more motivated to prove their value. Apparently most workers would rather keep their salaries than save their colleagues.

What if there was a better way forward where employees and employers could win? I've got some recession surviving and thriving tips for you whether you are an  employer or an employee.

First of all, here are 5 secrets for recession proofing your career if you want to avoid redundancy, stay employed and thrive in difficult times:

  1. Whatever expertise you have and whatever industry you're working in, look out of niches. What I mean by that is      areas where there is a lot of demand for people with skills, knowledge and experience and few people who have it. For instance, with one of my clients we identified that her company in the pharmaceutical industry was losing business because nobody was really skilled at putting effective teams together to bid for certain projects.  I shared with her some useful skills and she soon started to earn more bonuses for extra business the company gained. She was also able to fast track her career and later got promoted from business development manager to director of business development.
  2. Recession Proof Your Career: Use Social Media tools like Linkedin to help you  get known for that expertise - it's free! If you don't know how to use Social Media for promoting yourself click here.
  3. Successful people take charge of their  personal development - emotional intelligence and great communication skills can give you an edge over your more your difficult or less communicative colleagues. There's a saying that we get hired for our technical/professional skills and fired for our communication skills!
  4. Take up every course opportunity related to your professional and personal development that your company offers you. When you gain more knowledge and skill it's like putting money in your bank account. Training is a valuable perk in your employment package.
  5. Then, create a personal development budget to fill in the  gaps especially, if your company doesn't provide training. Private Life, Career and Executive Coaching is a great 21st century resource. It gives you the opportunity to talk about and get skilled in handling challenges you may not be able to talk about, or get the personal attention you need, at work. Life, Career or Executive coaching can help you get more clarity, focus and direction on how to:

3 tips for Managers and Business Owners to help you survive and thrive in the recession:

  1. Focus on building your team's morale to increase productivity and help you keep your talented people. I'm not talking about fixing up expensive outward bound team away days that are difficult to measure in terms of return on investment. I'm talking about the more every day things.
  2. For instance, make sure that when someone does a good job they get the recognition they deserve and everyone hears about it. Weed out team leaders who make their team's life hell because of their poor leadership skills. If you want to keep them, give them 1-2-1 coaching with a coach who is skilled at changing people's attitude - it's 80% more effective than training in getting results.
  3. Positvely and inspirationally engage your whole workforce in the task of helping your company to thrive rather than deciding things in high level meetings and handing down the bad news. A business owner I coached created weekly meetings where his team expressed their achievements, discussed their ideas for recession-proofing the business and brought referrals they had gained from tapping into their networks. Morale and productivity went up and the business owner tapped into resources in his team he didn't know were there before. For instance, his whole team, in effect, became his sales force and business development team because everyone was more aware of their potential to grow the business.

They say obstacles arise when we take our eyes off our goals. Let's keep focussed on creating a rewarding present and future.

I wish you health, wealth and happiness

Warm wishes

Madeleine

Madeleine Morgan uses NLP, coaching, personality profiling and training skills to help professionals, managers and business owners to create more rewarding lives, careers and businesses.

She is based in Cambridge UK and works locally, nationally and internationally in companies and at her coaching practice, face-to-face, over the telephone and on Skype.

She has over 20 years coaching and training experience and has worked with corporates, charities, SMEs and government organisations as well as 953 private clients who are mangers, professionals or business owners.

I like to reward action, so if you take the action to contact me I'll offer you a free no obligation Discovery Session to help you clarify where you are now, where you'd like to be and how to bridge the gap.

madeleine@growu.co.uk

mm@buildingselfconfidence.co.uk

01223 426392

Madeleine morgan NLP Master Practitioner and Trainer Cambridge, Personal Development Coach Cambridge, Business Coach Cambridge, Career Coach Cambridge, Executive Coach Cambridge, Communication Skills Trainer Cambridge, Personality profiler Cambridge

Madeleine Morgan

29Apr/110

Relationship Confidence – 7 Secrets to a Confident Romance

Confidence in Relationships – 7 Secrets to Confident Romance

The royal wedding of Prince William and Kate Middleton has got me thinking about what makes a confident and fulfiling relationship.

Whether you’re totally indifferent to the royal wedding or a raving fan, it seems obvious that Kate and William are, in many ways, living the romantic dream. They’re wealthy, good looking, confident in each other’s love and make a great team.

It may be tempting to think that their kind of relationship is only for the privileged few. And it’s true that few people will have royal weddings but it’s also true that living the dream romance is more possible than most people think or experience in real life.

My own experiences of relationship pain, disaster and happiness gave me a passion to share with others what I’ve learned through experience and training about how how to create fun, passionate and happy relationships even when the relationship involves people with totally different personalities.

I’ve found out that many people are experiencing more pain than they need to just because there are some secrets, tools and strategies to creating a happy relationship they need to know – and are rarely taught.

Here are some of those secrets.

7 secrets to a confident and passionate relationship:

1.    Confidence in Relationship Secret One - Choose someone who shares many of your hopes, values and dreams about life and relationship – it’s hard work in a relationship if you and your partner have very different ideas about what you want out of life. You’ll get caught up in resisting each other’s attempt to try and change each other. Know what you want and find out what they want, early on.

Nowadays people have more opportunity to find out if they are compatible before they get married than ever before. Yet 50% of first marriages and 75% of second marriages end in divorce. How can that be?

My experience of coaching over 900 clients is that they either ignore the instinct they have that this person is, at best, only 80% right for them. Or, a lack of skills and knowledge, some of which are mentioned in the tips below, kills off the chemistry.

2.    Confidence in Relationship Secret Two - Be quick to praise the things you love and appreciate about them.

We’re brought up to think that people only improve and change if we criticise and point out when they make mistakes.

Yet, think about when you were a baby just taking your first wobbly steps.

Imagine if we’d been surrounded by people who had told us we were doing it all wrong, that we were underachieving and would probably never walk based on the evidence of our first struggles. I wonder how many people would still be crawling into middle age! Or be going into therapy because of a walking phobia.

I bet for most of you, the people around you praised everything about what you tried to do to walk – even when you lost your balance and sat down with a bump on your backside – for the 100th time. Maybe that’s why the majority of the people on the planet can walk!

Choose someone who is generous with their appreciation of you too. Be each other’s fan club!

3.    Confidence in Relationship Secret Three – Talk about the things that bother you about your partner and the relationship.

You might think this tip is contradictory after what I said in tip 2.

Yes, if your partner has done or said something you don’t like, talk about it!

Avoid suffering in silent resentment because it kills off love and passion in a relationship. Avoid being intimidating, critical and interrogating while at the same time avoid being a victim, placating or distant. There are secrets to having those difficult conversations - the next 2 tips will help.

4. Confidence in Relationship Secret Four - When your partner wants different things from you, or has a different opinion, be willing to talk calmly about your differences. We are usually brought up to debate and that can be fun. But if you hold your ground too fiercely or reluctantly give in, you miss opportunities to understand each other better.

There’s a middle way. Sometimes it’s more loving, and exciting, to find out more about why they think the way they do before you bring your contradictory ideas. Avoid dismissing their ideas and wants too quickly – then they’ll be more willing to listen to you too. Have a win-win conversation.

5.    Confidence in Relationship Secret Five - When difficulties come up think about your part in creating the situation.

For instance, if your partner is treating you badly, is there some way in which you’ve ‘trained’ them to do that either by ignoring their needs and wants or by trying to please them too much?

If you’re not attracting the right people into your life, what do you need to learn and change that will help you attract the romantic partner of your dreams?

The great thing about doing this is that your part is the only bit you’re in control of, the bit you can change and have power over. When you realise what you can do to change a situation, that’s very empowering.

We’re emotionally wired to go into flght/flight reactions in the face of relationships difficulties so I know this tip, while simple, is difficult to follow. My clients find that when you talk with an experienced relationship coach who can help you get the perspective, awareness and skills you need, in a supportive and objective way, it helps to speed up the journey to relationship success.

The next tip will also help.

6.    Confidence in Relationship Secret SixHeal the past. Most of us have had difficult relationship experiences - parents who have shown us very conditional love or ‘unloving’ behaviour, painful divorces and relationship breakups.  We carry hurts from past relationships, sometimes without even realising it. This is baggage from past relationships can be too great a burden for your future ones.

Many clients I work with on their relationships have been through difficult childhood experiences, divorces and relationship break ups. They find they are slow to have confidence and trust in new relationships, even when they meet a really great partner, and find themselves sabotaging the relationship, without meaning, to in all kinds of unconscious and frustrating ways – big and small.

Once they’ve come to the point where they don’t want to be a hostage to the past, I’ve helped them clear the past, their confidence in relationship has increased and it’s easier to have the fun, passionate and loving relationship you really want.

7. Confidence in Relationship Secret Seven – Make Sure You Have Healthy Self-Esteem and Confidence.

My clients discover that when their confidence increases they attract other people with healthy self-esteem and confidence – like attracts like. Confident people make better relationship choices. Confident people are less likely to feel jealous and insecure in relationships. They don’t need to be right all the time and they don’t put up with poor treatment. They hold themselves and their partner to a higher standard.

All this may not sound very sexy but actually, long-term, physical passion and chemistry last longer when you follow these 7 secrets to confident relationships.  :-)

I wish you all the love, fun and passion in your relationships that you can handle.

Warm wishes

Madeleine

PS: I like to reward people who take action to create more happiness in their lives. So, I’m offering you a free Discovery Session where we can explore where you are now in your life and relationships, where you’d like to be and how you can get there.

Contact Madeleine or phone 01223 964516 to book your session.

"Madeleine is an exceptional coach. Over the years I've received coaching from some of the biggest names in NLP, business and personal development. In my estimation she's up there with the big boys.

Very quickly she expanded my thinking way beyond the limits I had set for myself and not only gave me practical step-by-step advice that moved me forward in my career, my business, my personal relationships and my personal development. She also revealed to me the things I was doing in my head that were preventing me from enjoying the success I'd already achieved.

In a very short time, and as a direct result of Madeleine's coaching:

- My confidence soared

- I secured an interview for the job of my dreams

- I got really clear on a part-time business I wanted to build

On top of all this, the process, wisdom and expertise she brought to the coaching allowed me to make changes in myself that deepened my relationship with my girlfriend, improved my interpersonal skills with colleagues at work and most important of all, given me an ongoing realisation that this whole journey is exciting and enjoyable. Ben Green,  Manager

Madeleine Morgan The Confidence Coach

The Confidence Coach

 

 

 

 

 

 

The Coaching Room, 44 Chesterfield Road, Cambridge, CB4 1LN

14Apr/110

Building Self Confidence – Action for Happiness

Hi

I was listening to breakfast TV yesterday morning on the BBC and heard about a new charity called Action for Happiness.

Why would there be the need for such a charity? Well, it seems that the richer our society gets the unhappier we are!

That’s weird isn’t it? Surely we’ve got more to be happy about than ever – even with the recession on we still have a great material standard of living compared to millions of people in the world. We enjoy greater physical safety and there are more safety nets if our personal world falls apart than in many countries

Part of the BBC report showed various members of the public giving their ideas about what would make them happy. Their answers included: a bath, a fulfiling career, that it would suddenly be Friday afternoon and time to go home from work.

It struck me that all of their answers were around ‘I’ll be happy when…’ None of them were about how they could be happy in the moment. We can all relate to that. I know I feel more upbeat when the sun shines.

The trouble with the kind of happiness that depends on certain events taking place is - what if they don’t? Are we dooming ourselves to be unhappy for no good reason?

Here are some great antidotes to unhappiness my clients find really helpful and that you can start to use immediately:

  • Build your confidence so that you can bounce back quickly after a setback.
  • Learn how to create win-win discussions so that even if someone wants something different from you, or has a different opinion, you don’t have to get defensive and argue with friends, family, colleagues or clients.
  • Practise speeding up the time it takes for you to turn your attention away from a problem and towards a solution.
  • Keep a gratitude diary – find reasons to be happy and write down all the small and big things you are grateful for. If you can’t be reasonably happy, try being unreasonably happy! :-)
  • Express gratitude – let your family, friends, clients and colleagues know what you appreciate about them. Include yourself – you need to be your own best friend :-)
  • Have a motivating reason to live. My motivating purpose is to help people create even more abundance in their lives – an abundance of the good things in life such as joy, confidence, health, fulfiling relationships, love, rewarding careers and businesses and wealth. When I remember it, I feel very happy and it keeps me going even when I experience setbacks.
  • Choose to spend your time with positive and supportive people. For instance, weed out any negative ‘friends’ and see a life or business coach regularly to help you get perspective, clear sense of purpose, master your emotions and clear the way to overcoming challenges and achieving your goals faster.

All these things are within your power and give you control over your life and level of happiness.

Create a happy day! :-)

Warm wishes

Madeleine

PS: I like to reward people who take action to create more happiness in their lives. So, I’m offering you a free Discovery Session where we can explore where you are now in your life, where you’d like to be and how you can get there.

Email Madeleine at mm@buildingselfconfidence.co.uk or phone Cambridge 01223 964516 to book your phone, Skype or face-to-face session.

PPS: You can download a free confidence mini-course from http://www.buildingselfconfidence.co.uk

"Madeleine is an exceptional coach. Over the years I've received coaching from some of the biggest names in NLP, business and personal development. In my estimation she's up there with the big boys.

Very quickly she expanded my thinking way beyond the limits I had set for myself and not only gave me practical step-by-step advice that moved me forward in my career, my business, my personal relationships and my personal development. She also revealed to me the things I was doing in my head that were preventing me from enjoying the success I'd already achieved.

In a very short time, and as a direct result of Madeleine's coaching:

- My confidence soared

- I secured an interview for the job of my dreams

- I got really clear on a part-time business I wanted to build

On top of all this, the process, wisdom and expertise she brought to the coaching allowed me to make changes in myself that deepened my relationship with my girlfriend, improved my interpersonal skills with colleagues at work and most important of all, given me an ongoing realisation that this whole journey is exciting and enjoyable.

Ben Green, Marketing Manager

The Confidence Coach

The Confidence Coach

22Mar/110

Help with Confidence – Secrets to Dealing Confidently with Feedback

Hi

Have you ever asked for or just been given someone’s opinion – perhaps about a task you’ve done at work, some clothes you’ve bought, a dish you’ve cooked, a presentation you’ve made or an idea you have?

Was that opinion ever negative and critical?

Did you feel your confidence was undermined by it?

If so, I’ve got some great secrets for dealing confidently with feedback to share with you.

Just recently I’ve been delivering various training and group coaching sessions in confident presenting, confident leading, confident in personal relationships, confident selling and building self-confidence, in addition to my 121 work with clients. One thing I learned early on about delivering coaching and training sessions is the value of getting feedback.

In my early days of training I used to look at feedback sheets with a mixture of dread and excitement. I looked forward to the praise, especially if I felt it had gone really well.

But, part of me was worried that I had unwittlingly messed up and that someone would say something critical which would then play on my mind.

Then I began to realise that the feedback forms were designed to encourage people to give balanced, constructive and quality feedback. So, whatever the feedback was it would be useful – if it was praise then I would know I was on the right track and if it was critical then I’d know what to change to make it better next time. This gives me even more confidence for the future.

The trouble with most situations in life is that we can’t give out forms that encourage people to give balanced feedback.

So, here are some secrets I’ve learned to make sure I get quality feedback that has built my confidence with colleagues, clients, family and friends and the occasional difficult person.

Use these tips and they will help you build even more confidence in your life. In fact, you’ll never dread critical comments again! J

  • Feedback Confidence Secret 1

I’m careful about who I take notice of – I only ask for feedback from people who are ‘qualified’. These are people who are willing to give balanced, constructive and quality feedback. That way I can feel confident about asking them.

  • Feedback Confidence Secret 2

I ask those people curious questions so that it’s easier for them to give me balanced, constructive and quality feedback e.g. What do you like about….? What would make it even better? What makes you think that…?

  • Feedback Confidence Secret 3

If they haven’t waited to be asked and have just fired off some critical comments, I ask those questions in tip 2.

  • Feedback Confidence Secret 4

I give balanced, constructive and quality feedback so that I can be a good role model for people around me of how I would like to be treated.

They say feedback is the breakfast of champions. Getting quality feedback has definitely helped me go from strength to strength.

I’d love to know how you get on with these tips.

Have fun!

Warm wishes

Madeleine

P.S. You can download more valuable confidence tips at www.buildingselfconfidence.co.uk

P.P.S. If you'd like to find out more about how to fast track your journey to natural confidence, please email Madeleine at  mm@buildingselfconfidence.co.uk to book a free discovery session. We explore where you are with your confidence, where you'd like to be and what resources are available to bridge the gap.

Madeleine Morgan is a qualified Life Coach and NLP Master Practitioner based in Cambridge CB4 1LN UK

16Feb/110

Confidently Dealing with Criticism

Have you ever been criticised? It's one of the hardest things to deal with when you lack confidence isn't it? When you hear it or read it your body tenses as if you're about to receive a punch, your stomach churns and inside you fear it might be true or your mind rejects it as totally unfair.

Let's  be honest, sometimes that criticism is fair - it's just poorly worded and delivered feedback.

Sometimes it's just spiteful.

I'll be suggesting some ways of dealing with badly delivered feedback in another post. For now I want to share with you a helpful way of thinking about the spiteful stuff.

There's story about how Buddha thought about criticism that I thought you would find uplifting:

A man met Buddha on the street one day and began to call him mean and ugly names.

Buddha listened quietly and thoughtfully until the man ran out of criticisms, and had to pause for breath.

"If you offer something to a man and he refuses it, to whom does it belong?" asked Buddha.

The spiteful man replied, "It belongs, I suppose, to the one who offered it."

Then Buddha said, "The abuse and vile names you offer me, I refuse to accept."

The man turned and walked away.

Have a serene day ;-)

Warm wishes

Madeleine

P.S. You can download more valuable confidence tips at www.buildingselfconfidence.co.uk

P.P.S. If you'd like to find out more about how to fast track your journey to natural confidence, please email Madeleine at  mm@buildingselfconfidence.co.uk to book a free discovery session. We will explore where you are with your confidence, where you'd like to be and what resources are available to bridge the gap.

Madeleine Morgan

Life Coach, NLP Master Practioner and Trainer

"Over the sessions I had with Madeleine I learnt a lot about myself through her personality quiz and a lot about how to manage the challenges I was facing at work. She was very patient and helped me make a big career decision. Madeleine is warm, caring and a great listener. I couldn't have made my decision without her!" Jo Brewin, Teacher

Cambridge, CB4 1LN

26Oct/100

How to Deal with Difficult People

Is Dealing with Difficult People Stealing Your Time and Energy and Even Your Wealth?

 

Then this “Dealing with Difficult People Made Easier” workshop is designed for you

 

Discover how to stop these people holding back your business, professional or personal life.

Take away tools and strategies that will help you:

  • get the best out of your team and your colleagues
  • improve client relationships,
  • make selling easier
  • make your personal life a joy
  • and your career or business more rewarding

 

Among many other things you’ll discover how to:

  • § Recognise classic types of difficult people and strategies for handling them
  • § Resolve conflict and create win-win outcomes
  • § Prepare for challenging situations and avoid escalating them further
  • § Develop rapport quickly and easily
  • § Deliver difficult feedback confidently and skilfully
  • § Read special clues in the body language, voice tones and words people use
  • § Learn assertive skills and behaviours – avoid aggressive or passive ones

 

100% Money Back Guarantee 

If by the end of the work you feel your knowledge about how to deal with difficult people has not improved, I will refund your money in full. All I ask is that you return the workshop materials.

 

Where’s the venue?

St John’s Innovation Centre – Milton Road, Cambridge

What time and date?

9 a.m. – 12.30 p.m. or 1.30 – 5.00pm on Wednesday 24th November  

So what is your investment to attend?

Because I feel strongly about sharing the tools to create win-win relationships, you can secure your seat for just £147 + VAT

Early bird price of £117 + VAT, if you book before Wednesday 15th November.

You can bring an additional team member from your business (or a guest who is not on my mailing list – perhaps that difficult person :-) ) for £97 + VAT per person.

Places are limited to 4 per session so hurry and book yours!

 

How do I book?

Call Madeleine Morgan on 01223 426392 or email madeleine@growu.co.uk to confirm your booking or find out more.

 

“Thanks for making it so useful, informative and lively.” Vicky Faupel, Cambridge Network

“Madeleine is an exceptional coach and trainer.

Over the years, I have received coaching from some of the biggest names in business and personal development. In my estimation she is up there with the big boys.”

Ben Green, Marketing Manager

“I found the workshop very interesting and motivational. I’ve got more tools to create something better than compromise or win-lose situations. I can create win-win outcomes.”

Justine Fairweather, Credit Controller, UK Fixings

 

18Sep/100

Confident Career Building Coaching Programme

 

The Secrets to having Confidence at Work Revealed:

 

There are many reasons why even the most talented professionals, managers, business owners and consultants lose confidence at work, such as:

  • a difficult relationship with their boss, client or team member,
  • being in the wrong role
  • outgrowing your earlier career choices
  • lack of knowledge about what to choose and how to make a career change
  • trying to juggle career/business and home,
  • lack of self-esteem
  • unreasonable deadlines
  • lack of reward and recognition
  • economic recession
  • difficult economic climate
  • lack of the right kind of support, coaching and training

 

The list is endless…

 

Why is it Important to Feel Confident at Work?

 

Because the more confident you are at work the more likely you are to get rewarded in every way. You have more chance of:

ü  Earning a higher salary/profits

ü  Gaining a promotion

ü  Achieving impressive results

ü  Choosing the right career path for you

ü  Getting the recognition and respect you deserve

ü  Having fun while you earn

ü  Trying new and exciting things

ü  Feeling part of a great team

ü  Learning and growing

ü  Making a positive difference

 

How to Make a Confident Career Change

 

Your work takes up a huge chunk of your life. What’s more, you’ll never get that time back. So, don’t you owe it to yourself to do something you’re happy with and excited about, something that’s really rewarding?

                   

It would be a shame if you missed out when you could be one of the 20% doing a job they love and getting well paid for it too.

 

Whether you want to return to work after a career break or take stock after being made redundant or you can see it’s time for a change, I can help you save time and make it easier for you to:

 

ü  get clarity, focus and direction

ü  take the steps that find the right job/career for you

ü  discover the 4 key elements YOU need in a job you’ll enjoy

ü  play to your strengths, so you can be more successful and fulfilled

ü  decide whether to stay in a job or start a business

ü  choose the right time to move on

ü  confidently handle challenges such as restructuring, redundancy, retirement

ü  maximise your earning potential

ü  increase your promotion potential

 

The Secrets to Being Confident and Richly Rewarded at Work

I’ve made it my job to discover the secrets of the people who have confidence at work and who are richly rewarded on all levels. These are just some of the ways I can help you develop your career confidence, build your self-esteem at work and earn more:

 

ü  recession-proof your career or business

ü  feel prepared and confident for a job interview or appraisal

ü  learn the secrets that help you get the recognition you deserve

ü  grow your confidence and skills so that your problems seem small

ü  confidently handle challenges such as restructuring, getting a new boss and promotion

ü  have employers and clients ringing you instead of you having to search for a job 

 

ü  create more successful working relationships with clients and colleagues

ü  put right a situation that’s gone wrong

ü  learn to read people and situations like a book

ü  deal easily with difficult colleagues and clients

ü  develop your selling, negotiating and influencing skills

ü  cross the minefield of office politics and competitive environments safely

ü  be the manager they remember for all the right reasons

ü  manage your manager

 

ü  take the stress out of balancing home and work

ü  discover the secrets of effective time management

ü  Give up procrastination and get motivated

 

 

 

 

How to Get Your Hands on These Life Changing Strategies

If you want to read more, sign up for your free report worth £9.99: 7 Secrets to Feeling Naturally Confident and the monthly tips. 

 

‘I left my job feeling my career was going nowhere. Madeleine has helped me to take back control. First we clarified what I really wanted to do and then we worked on strategies to build confidence, unlock my creativity and develop leadership and communication skills. Now I've got a great new job and I honestly believe I wouldn't have done it half as well without my life coach.’Joan Herbert, Business Development Manager, Cambridge 

If you’re fed up with procrastinating and you’re ready to take a step in an even more life changing direction, email Madeleine at mm@buildingselfconfidence.co.uk or phone me on 01223 426392, fto book a free discovery coaching session where

During  your Free Confidential Discovery Session:

  • You’ll get crystal clear about what  you want.
  • We’ll uncover any hidden obstacles that may be sabotaging your personal and career success.
  • I’ll help you get reinspired, energised and motivated about rebuilding your career confidence.
  • And I’ll explain the resources and programmes available to help you build your confidence, career, and wealth.

Contact Madeleine now to book your free session - the sooner we talk, the sooner you’ll start enjoying the benefits.

 mm@buildingselfconfidence.co.uk or phone  01223 426392

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‘I just thought you’d like to know the RAF decided to offer me a place as a pilot. Thank you for your help with my interview technique. I don’t think I would have been able to successfully get through without the advice you gave me.’Matt Wathen

 

‘When I phoned up Madeleine, I never expected the coaching she gave me to impact on my professional life as well as my personal life. As a teacher, I’ve used the strategies she taught me with colleagues and students to create win-win situations. They’ve enabled me to diffuse and even prevent confrontation and make the learning environment an even more pleasant and successful place to be. I have learned how to successfully deal with stressful situations and I’ve become a better manager of people.’Polly Redmond, Teacher
18Sep/100

Confidence Coaching Breakthrough Sessions

Confidence Building Sessions for Professionals, Managers and Business Owners

½ day Discovery Session

We’ll find out life-changing answers to these key questions:

  • What are your strengths?
  • Where are you now? Where do you want to be?
  • What are the hidden forces holding you back from getting what you want in life?
  • What’s your individual blue print for success?

You’ll go away with:

  • A map for how you think and how that influences your behaviour and the results you get in  positive and negative ways
  • A personality profile showing you:
    •  your personal, work and leadership strengths,
    • what holds you back in those areas how others see you –
    • what motivates you in work
    • An inventory of your top skills
    • A map for increasing your confidence on 7 levels

We’ll use all this information to help you get rid of the road blocks in your way, improve your work and personal relationships and development your career/business plan and strengthen your confidence.

 Investment: £597

For more information, email madeleine at mm@buildingselfconfidence.co.uk

or call 01223 426392

½ Day Breakthrough Session

This is where:

  • We clear your mental and emotional decks and take out the rubbish, the:
    • difficult things that have happened to you in the past,
    • negative things you say to yourself
    • negative influence of others
    • bad habits such as procrastination
    • negative feelings like fear, anger, guilt, sadness and hurt
    • I’ll show you little-known short cuts to creating natural confidence.

Then you can dump the gremlins of the past and enjoy the present and the future

 Investment: £697

For more information, email madeleine at mm@buildingselfconfidence.co.uk

or call 01223 426392

½ Day Strategy Session-

We put together action plans to create the wealth, work and personal life you really want.

  • Get a clear idea of the big and small things you want to achieve in your relationships, career, business, health, wealth, fun and contribution in life.
  • Prioritise your goals
  • Create a motivating personal and career/business development plan to achieve them

 Investment: £597

For more information, email madeleine at mm@buildingselfconfidence.co.uk

or call 01223 426392

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