Dealing with Difficult People

A topic that I'm constantly being asked to coach and train people about is how to deal with difficult people. If you think you need more ideas, skills and knowledge in this area, the workshop details below might interest you.

Is Dealing with Difficult People Stealing Your Time and Energy and Even Your Wealth?

 

Then this “Dealing with Difficult People Made Easier” workshop is designed for you

 

Discover how to stop these people being a continual drain that’s holding back your business, professional or personal life.

Take away tools and strategies that will help you:

• get the best out of your team and your colleagues
• improve client relationships,
• make selling easier
• make your personal life a joy
• and your career or business more rewarding

 

Among many other things you’ll discover how to:

• § Recognise classic types of difficult people and strategies for handling them
• § Resolve conflict and create win-win outcomes
• § Prepare for challenging situations and avoid escalating them further
• § Develop rapport quickly and easily
• § Deliver difficult feedback confidently and skilfully
• § Read special clues in the body language, voice tones and words people use
• § Learn assertive skills and behaviours – avoid aggressive or passive ones

 

100% Money Back Guarantee 

If at the end of this 3½ hour workshop you tell me that you are not convinced the techniques you have been shown will improve your ability to deal with difficult people I will refund your money in full. All I ask is that you return the workshop materials.

 

Where’s the venue?

St John’s Innovation Centre - Cambridge UK

What time and date?

9 a.m. – 12.30 p.m. on Wednesday 24^th February. The 3½ hour slot is short enough to give you a manageable amount to go away and use.

 

So what is your investment to attend?

Because I feel strongly about sharing the tools to create win-win relationships, you can secure your seat for just £107 + VAT

I’m offering an early bird price of £87 + VAT, if you book before Wednesday 10^th February.

…you can bring an additional team member from your business (or a guest who is not on my mailing list – perhaps that difficult person !) for £77 + VAT per person.

 Limited places available so hurry and book yours!

Call Madeleine Morgan on 01223 426392 or email mm@buildingselfconfidence.co.uk to confirm your booking or find out more.

“Thanks for making it so informative and lively.” Vicky Faupel, Cambridge Network

Confidence Building

We all experience times when we need more confidence.

Often it's when we've got bored with our comfort zone or lack of comfort in a situation. Then we feel the need to try something new such as meet new people, go for a new job, say what's on our mind and other things that take us out of our comfort zone.

As soon as we take that step, our emotions let us know that we can't be sure what will happen and we're in danger of  making a mistake. We feel the need to procrastinate but we can't because we'll get bored or miss out.

So what can we do?

One thing to do is to learn something that will help us handle a new situation in a successful way. Often a feeling of lack of confidence is actually a signal to get more information and skills. For instance, learn how to write a interview-winning CV. Find out how to handle difficult people, etc.

For more tips on building self-confidence please go to my website and sign up for my free ebook. www.buildingselfconfidence.co.uk

If you'd like to know more about how to deal with difficult people, the workshop in the next post may interest you.