Building Self Confidence Blog
21Jan/150

20 Skills Confident Managers Have: Confidence Tip 101

Madeleine Morgan Life, Career and Business Coaching, Cambridge UKRecently I was reading that most people leave their jobs because of stress. And…the biggest cause of stress is their manager!

It got me thinking. What does it take to be a great manager?

I’ve found 20 top skills that an effective manager needs to have.

So whether you’re a new manager, an experienced manager, an owner manager, a supervisor, a team leader, an executive or an aspiring manager…here’s a way to check out if you’ve got what it takes to be a great manager and what to do if you need to improve your management skills.

How Skilled a Manager Are You? Take the Quiz! 

Manager PEP Assessment

What’s Your Performance Effectiveness Percentage as a Manager?

Below are 20 key management and leadership skills.

For each skill, rate yourself out of 10 for how much you know about it, how good you are at it and how often you use your knowledge and skills effectively. Then follow the instructions at the end.

  Skill KnowledgeScore out of 10 AbilityScore out of 10 FrequencyScore out of 10 Your PEP%
 1 Managing your time and prioritising the important things
 2 Setting SMART goals for you and your team
 3 Choosing the right people for your team
 4 Monitoring your team’s performance regularly and giving constructive feedback
 5 Maintaining a positive mind-set when problems arise
 6 Motivating your team members and inspiring them to follow you
 7 Empowering your team and delegating
 8 Understanding people’s communication styles and adapting your style to theirs so they understand you well
 9 Dealing with difficult issues with team members assertively, in a timely way and within legal guidelines
10 Developing your team so they learn, grow and play to their strengths
 11 Managing Meetings efficiently and effectively
 12 Solving problems creatively and in a timely way
 13 Managing your manager by communicating assertively, collaborating effectively to achieve goals etc. (i.e. managing upwards)
 14 Effectively managing the ‘employee life cycle’ from recruitment to exit or promotion stages
 15 Being open to feedback and ideas from your team members
 16 Effectively addressing HR issues like poor performance using HR activities/processes
17 Understanding of upcoming changes in UK Employment Law and Pensions Auto-Enrolment and how the legal changes may affect employees
 18 Analysing your teams members’ skills profiles, conduct training needs analysis and identify training needs for you team.
 19 Making, and committing to, tough decisions and then adopting a common sense practical approach to delivering those decisions
 20 Accepting responsibility for mistakes or for making incorrect decisions
Total for each column
Average for each column (divide the total for each column by 20 to get your average score out of 10) PEP %

Multiply the knowledge average score by the ability average score and multiply that total by the frequency average score. 10 x 10 x 10 = score out of 1000 - Divide this score by 10 to get your PEP %

  • Is your Manager PEP at the right level for your company or organisation to thrive?
  • Is your Manager PEP at the right level for you to have the career you really want?
  • Is your Manager PEP at the right level for you to manage your team effectively to increase productivity and your team’s engagement?

Complete this Manager PEP Assessment every three months to make sure you’re staying on top of your management and career game.

Is being a better manager or having a more successful career as a manager a must for you in 2015?

If your answer is yes check out these two 121 coaching and workshop opportunities.

  1. Free Coaching Discovery Session

I have 2 Free Coaching Discovery sessions left to give away in January.

During that 60 minute session, we’ll:

  • discuss where you are with your personal, career or business life.
  • uncover hidden barriers to your success.
  • get clear about how you’d like your life to be.

Then I’ll show you how you can bridge that gap. You’ll go away feeling positive, excited and confident about making 2015 your best year yet.

If you would like to apply for a session, just email me: madeleine@growu.co.uk

  1. The Successful Managers’ Toolkit Workshop February 12th 2015

It’s tough being a team leader, manager or supervisor. During this one-day Successful Managers’ Toolkit workshop, you’ll discover how to overcome the challenges and make your role much easier and rewarding to perform. Click on the link or email madeleine@growu.co.uk for more details.

Madeleine Morgan Life, Career and Business Coaching, Cambridge UK

 

Warm wishes

Madeleine

 

Management Quotes of the Week

“Never forget that only dead fish swim with the stream.” Malcolm Muggeridge

“First rule of leadership: everything is your fault.” – A Bug’s Life

“It is a terrible thing to look over your shoulder when you are trying to lead — and find no one there.” Franklin D. Roosevelt

“Start with the end in mind.” Stephen Covey

“Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.” John Kotter

“Life is like a dogsled team. If you ain’t the lead dog, the scenery never changes.” Lewis Grizzard

“The question, ‘Who ought to be boss?’ is like asking, ‘Who ought to be the tenor in the quartet?’ Obviously, the man who can sing tenor.” Henry Ford

 “The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint to keep from meddling with them while they do it.” Theodore Roosevelt

“You can build a throne with bayonets, but you can’t sit on it for long.” Boris Yeltsin

 “I suppose leadership at one time meant muscles; but today it means getting along with people.” Mohandas K. Ghandi

“Leaders must be close enough to relate to others, but far enough ahead to motivate them.” John C Maxwell

“Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them. Paul Hawken

“There is nothing so useless as doing efficiently that which should not be done at all.” Peter F Drucker

 

Useful Links

 

15Jan/150

How to Get the Job You Want: Confidence Tip 100

Madeleine Morgan Life, Career and Business Coaching, Cambridge UKThis week a local newspaper rang me to find out my top tips for getting the job you want.

Why were they curious?

Because the number one New Year resolution among Cambridge residents is to get a more rewarding job or career in 2015.

Our conversation got me thinking about how get the job you want, whether it’s a career opportunity, a job interview, a sales meeting or a business opportunity.

In my experience, many people sabotage their chances of getting the sale or the job they want by making a big, common mistake that’s easy to put right.

How to Get the Job You Want

Have you got:

  • A job application to write?
  • A job interview to attend?
  • A sales presentation to make?
  • A proposal to write?
  • A potential client to meet?
  • A new member of your team to recruit?

It’s important to remember that the person who is going to decide whether you get an interview, a job or the sale is thinking one main thing: “Will this person or their service or product benefit this company…or benefit me…in the future? And…will they do that better than their competition or fellow applicants can?”

Their attention is on themselves and what future benefits they will enjoy. In other words, what’s in it for them?

The mistake many job seekers, talent seekers and sales seekers make is that they focus on the past and they focus on themselves when they are trying to get the job they want.

For instance:

  • Job seekers often write CVs which are full of their past achievementsrather than how those achievements will benefit the employer’s future

Or…

  • The business owner/salesperson’s sales pitch will be full of what they’ve done in the past and the fact that they were founded 100 years ago, rather than how the service or product will benefit the customer’s future.

It’s a very human thing to do as we often feel anxious to get the job we want and so our attention is on us rather than the other the person who is buying or choosing.

How can you put this right and make sure you get the job you want?

  • Find out what future benefits the potential employer, employee or customer is looking for
  • Make sure that your proposal, CV, sales presentation, job advert or interview presentation demonstrates how you will deliver those benefits
  • Make sure you demonstrate that right from the start, e.g.

o   In the title of your sales presentation or proposal

o   In the opening words of your sales meeting

o   In the covering letter and opening paragraph of your CV

  • A useful phrase to introduce how what you’ve said will benefit the buyer or chooser is, ‘And that means…’

Are better career or business opportunities a must for you in 2015?

Do you want 2015 to be your best year yet in your personal, career and business life?

If you answer is ‘Yes!’ I’d like to offer you a free, confidential ‘Best Year Yet’ Coaching Discovery Session

I have 3 sessions left to give away in January.

  • During that 60 minute session, we’ll discuss where you are with your personal, career or business life.
  • We’ll uncover hidden barriers to your success.
  • We’ll get clear about how you’d like your life to be. Then I’ll show you how you can bridge that gap.

You’ll go away feeling positive, excited and confident about making 2015 your best year yet.

If you would like to apply for a session, just email me: madeleine@growu.co.uk

Hurry to book your place because there are only 3 places left and this offer is going to over 1600 people.:)


Madeleine Morgan Life, Career and Business Coaching, Cambridge UK

MadeleineWarm wishes

P.S. Check out the Dates for Your Diary, Quote of the Week, ‘Useful Links’ to life changing free ‘stuff’ below.

Dates for Your Diary

The Successful Managers’ Toolkit Workshop February 12th 2015

It’s tough being a team leader, manager or supervisor. During this one-day Successful Managers’ Toolkit workshop, you’ll discover how to overcome the challenges and make your role much easier and rewarding to perform. Click on the link or email madeleine@growu.co.uk for more details.

Accountability Club Business Growth Programme Launching Thursday 5th March

Are you frustrated by the slow growth of your business? Is your business experiencing growing pains? Would you like to make more money and have more fun growing your business? Then the Accountability Club Business Growth Programme could be just what your business needs. Click here for more details

Useful Links

Persuasion Quotes of the Week

“Don't raise your voice, improve your argument." Desmond Tutu

“People are generally better persuaded by the reasons which they have themselves discovered than by those which have come into the mind of others.” Blaise Pascal

“The job is not the work.” Seth Godin

9Jan/150

How to be Confidently Wealthier in 2015 part 2: 60 Seconds to Confidence Tip 99

Madeleine Morgan Life, Career and Business Coaching, Cambridge UKLast week I sent you a thought provoking story about how our motivation to gather money is often about creating a life we could have right now…without striving for more money. Research shows that feeling wealthy in quality time, relationships, freedom, security, fun etc. can give you the same feeling as if you’d had an £82k pay rise.

This week I thought I’d share with you some tips to help you feel wealthier in every aspect of your life.

When I’m working with clients I often use the life wheel as a tool for helping clients gain more ‘wealth’ in every area of their life and help them avoid the risk of going for goals that mean they have to make themselves poorer in one area of their life in order to be wealthier in another area. For instance, avoid success in career or business stealing from quality time with friends, family and themselves.

“It’s good to have money and the things that money can buy, but it’s good, too, to check up once in a while and make sure that you haven’t lost the things that money can’t buy.”
George Lorimer

So I’m going to suggest a few tips for increasing your wealth related to each area of that Life Wheel. If you’d like a copy of the Life Wheel click here to download one.

Career/Business

  • Often we underestimate the value of what we do well because it comes easily to us.
    Stop undercharging for what you do – charge a win-win price/salary for your services so that you can look after yourself and your family as well as giving good value to your clients/employer.
  • A Financial Times survey of employers revealed that employers rate interpersonal skills above having a degree, the university you went to, appropriate work experience and IT skills when it comes to considering someone for hire or promotion. So invest in developing your ‘soft skills’ such as win-win negotiating and conflict management. With these skills you’ll enjoy your work more, get more opportunities and much of what you learn will also help you in your personal relationships too.
  • Often employers will give their employees grants to finance their personal coaching or to develop themselves. Just ask! :)

Money

  • Set a date by which you’d like to be financially free…in other words a time when you’d like to have the choice about whether you work or not. Then work out what it would take to achieve it. It might mean saving and investing. It might mean creating some sources of income that don’t require you to keep selling your time for salary e.g. rental income or royalties from a book you’ve written. If you need to save and invest, set up standing orders so that your financial freedom happens automatically.
  • Often it’s our beliefs that stop us becoming wealthy. Some people think that rich people are bad, lazy or corrupt. If you hold negative beliefs about wealth and wealthy people, you will tend to stop yourself from earning more. Or if you do earn a great salary/profit, you will tend to overwork to justify earning it.

Create positive thoughts about money and wealthy people. Think of good wealthy role models. For instance, Bill Gates created software that has created jobs and opportunities for millions of people and he has become a major philanthropist

Health

  • I remember a complimentary therapist saying to me, ‘Your true wealth is in your health’. In many ways, it’s so true, isn’t it? It’s hard to feel ‘wealthy’ in your life when you’re unwell and it’s harder to earn more too.
  • Our body repairs itself when we are sleeping. If you steal some of your sleep time for work or play, it’s your body that pays…as does your creativity, alertness and vitality. So, if you ensure you get your 7-8 hours, preferably between 10.30 p.m. and 6.30 a.m., you’ll feel rich in energy and be more effective in your career, or business and your relationships.
  • One thing that can make it hard to sleep is an over-active mind. I find if I’ve already written my ‘To Do’ list for the next day, it helps me to switch off from work. Also, I keep a notebook with me so that if a good idea or something I need to remember pops up, I write it down rather than burdening my memory with it.

Family

  • Focus on how your family members’ strengths enrich your life rather than focusing on their faults.

Romance

  • Focus on how your partner’s strengths enrich your life rather than focusing on their faults

Self

  • Worry, stress and lack of confidence are expensive habits robbing you of your creativity, joy in life and sometimes a higher salary or profits. One way to build your confidence is to reflect on your achievements every day.
  • Learning from all your own mistakes can be expensive, frustrating and discouraging. I remember a successful business owner saying, ‘Life is too short to learn from all my own mistakes.’ So find good mentors and invest in coaching and training.

Spare Time and Social Life

  • Have you noticed that you tend to keep appointments? My clients make an appointment with me to meet every week to ‘work on’ their business, career or personal life so that they get off the hamster wheel of life and spend time making their lives better.

Make appointments with yourself, or a life coach, to help you make your life wealthier in every way or to relax, recharge and re-energise yourself.

Where You Live

  • De-clutter – it will help you feel richer in space and peace of mind.
  • Sometimes you can feel richer in time and energy if you have a shorter commute to work. So move nearer to work or get work nearer to home or negotiate some days where you can work from home.

Are you interested in making 2015 your wealthiest year yet in your personal, career and business life?

If you are, I’d like to offer you a free, confidential ‘Wealthiest Year Yet’ Coaching Discovery Session

I have 6 sessions to give away in January.

During that 60 minute session, we’ll:

  • discuss where you are with your personal, career or business life.
  • uncover hidden barriers to your success.
  • get clear about how you’d like your life to be.

Then I’ll show you how you can bridge that gap. You’ll go away feeling positive, excited and confident about making 2015 your best year yet.

If you would like to apply for a session, just email me:madeleine@growu.co.uk

Hurry to book your place because there are only 6 places and this offer is going to over 1600 people. :)

Madeleine Morgan Life, Career and Business Coaching, Cambridge UK

Warm wishes

Madeleine

P.S. Check out the Dates for Your Diary, Quote of the Week, ‘Useful Links’ to life changing free ‘stuff’ below.

Dates for Your Diary

  1. The Successful Managers’ Toolkit Workshop February 12th 2015

It’s tough being a team leader, manager or supervisor. During this one-day Successful Managers’ Toolkit workshop, you’ll discover how to overcome the challenges and make your role much easier and rewarding to perform. Click on the link or email madeleine@growu.co.uk for more details.

Useful Links

Wealth Quotes of the Week

Money is like love; it kills slowly and painfully the one who withholds it, and enlivens the other who turns it on his fellow man.
Kahlil Gibran

Money is only a tool. It will take you wherever you wish, but it will not replace you as the driver.
Ayn Rand

Empty pockets never held anyone back. Only empty heads and empty hearts can do that.
Norman Vincent Peale

Time is more valuable than money. You can get more money, but you cannot get more time.
Jim Rohn

I don’t pay good wages because I have a lot of money; I have a lot of money because I pay good wages.
Robert Bosch

That man is richest whose pleasures are cheapest.
Henry David Thoreau

Capital as such is not evil; it is its wrong use that is evil. Capital in some form or other will always be needed.
Gandhi

He who loses money, loses much; He who loses a friend, loses much more; He who loses faith, loses all.
Eleanor Roosevelt

1Jan/150

How to be Wealthier this Year: Confidence Tip #98

Madeleine Morgan Life, Career and Business Coaching, Cambridge UKI wonder what you thought this week’s tip would be about when you saw the subject line?

You could take wealth to mean money but many people who have lots of money don’t feel wealthy. They may be on the ‘money treadmill’ where no amount is ever enough to make them feel rich. Or they may feel that they can’t trust people to like them for themselves. Or perhaps they realise that money can’t give them what they thought it could – security, freedom, choice, happiness, power, etc.

“Everyone wants to ride with you in the limo, but what you want is someone who will take the bus with you when the limo breaks down.” Oprah Winfrey

On the other hand many people who have less money do feel wealthy…or at least comfortable with what they have…especially when other things in their lives are going well. For example, some research by Kings College, London suggested that a good relationship felt like an £82k pay rise.

“This planet has - or rather had - a problem, which was this: most of the people living on it were unhappy for pretty much all of the time. Many solutions were suggested for this problem, but most of these were largely concerned with the movement of small green pieces of paper, which was odd because on the whole it wasn't the small green pieces of paper that were unhappy.” Douglas Adams, The Hitch Hikers’ Guide to the Galaxy

Many people I coach say that money is not important to them. Some of those people have admitted to me that they may have ‘overshot’ with this attitude and left themselves too short of money.

Over the next few weeks, I’m going to suggest some ways you can be wealthier in 2015 in all areas of your life, including financial wealth, while experiencing the most happiness.

How to Feel Wealthier and Be Richer This Year

To get us started, I thought I’d share this thought provoking story about getting the money/quality of life balance right:

The businessman was at the pier of a small coastal Mexican village when a small boat with just one fisherman docked. Inside the small boat were several large Bluefin Tuna. The businessman complimented the Mexican on the quality of his fish and asked how long it took to catch them.

The Mexican replied, “Only a little while.”

The businessman then asked why he didn't stay out longer and catch more fish.

The Mexican said he had enough to support his family's immediate needs.

The businessman then asked, “But what do you do with the rest of your time?”

The Mexican fisherman said, "I sleep late, fish a little, play with my children, take a siesta with my wife, Maria, stroll into the village each evening where I sip wine and play guitar with my amigos; I have a full and busy life, señor."

The businessman scoffed, "I am a Harvard MBA and I could help you. You should spend more time fishing and with the proceeds buy a bigger boat. With the proceeds from the bigger boat you could buy several boats; eventually you would have a fleet of fishing boats. Instead of selling your catch to a middleman, you would sell directly to the processor and eventually open your own cannery. You would control the product, processing and distribution. You would need to leave this small coastal fishing village and move to Mexico City, then LA and eventually New York City where you would run your expanding enterprise."

The Mexican fisherman asked, "But señor, how long will this all take?"

The businessman replied, "15-20 years."

"But what then, señor?" the Mexican fisherman asked.

wealth coaching CambridgeThe businessman laughed and said, "That's the best part! When the time is right you would announce an IPO and sell your company stock to the public and become very rich. You would make millions."

"Millions, señor? Then what?"

The businessman said, "Then you would retire. Move to a small coastal fishing village where you would sleep late, fish a little, play with your kids, take a siesta with your wife, stroll to the village in the evenings where you could sip wine and play your guitar with your amigos."

The fisherman, still smiling, looked up and said, "Isn't that what I'm doing right now?"

-Author Unknown

Madeleine Morgan Life, Career and Business Coaching, Cambridge UKA happy and prosperous New Year to you,

Warm wishes

Madeleine

P.S. Check out the Dates for Your Diary, Quote of the Week, ‘Useful Links’ to life changing free ‘stuff’ below.

Dates for Your Diary

1. January

Are you interested in learning more about how you can achieve more personal, career and business success?

I have 1 left of the 10 sessions I having been giving away recently.

During that 60 minute session:

  • We’ll discuss where you are with your personal, career or business life. We’ll uncover hidden barriers to your success
  • We’ll get clear about how you’d like your life to be.
  • Then I’ll show you how you can bridge that gap.

You’ll go away feeling positive, excited and confident about making 2015 your best year yet.

If you would like to apply for a session, just email me:madeleine@growu.co.uk

2. The Successful Managers’ Toolkit Workshop February 12th 2015

It’s tough being a team leader, manager or supervisor. During this one-day Successful Managers’ Toolkit workshop, you’ll discover how to overcome the challenges and make your role much easier and rewarding to perform. Click on the link or email madeleine@growu.co.uk for more details.

3. Accountability Club Business Growth Programme Launching Thursday 5th March

Are you frustrated by the slow growth of your business? Is your business experiencing growing pains? Would you like to make more money and have more fun growing your business? Then the Accountability Club Business Growth Programme could be just what your business needs. Click here for more details 

Wealth Quotes of the Week

“Money is a great servant but a bad master.” Francis Bacon

“Seven Deadly Sins
Wealth without work
Pleasure without conscience
Science without humanity
Knowledge without character
Politics without principle
Commerce without morality
Worship without sacrifice.”  Mahatma Gandhi

‘If people thought more of home and less of gold, the world would be a happier place.’ The Hobbit Film

“Making money isn't hard in itself... What's hard is to earn it doing something worth devoting one's life to.”  Carlos Ruiz Zafon, The Shadow of the Wind

“Don't think money does everything or you are going to end up doing everything for money.”  Voltaire

“It is a kind of spiritual snobbery that makes people think they can be happy without money.”  Albert Camus

“Bull (stock) markets are born on pessimism, grown on skepticism, mature on optimism and die on euphoria. The time of maximum pessimism is the best time to buy, and the time of maximum optimism is the best time to sell.” – Sir John Templeton, successful investor

“The man who does more than he is paid for will soon be paid for more than he does.” Napoleon Hill, author of Think and Grow Rich

   
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